Shipping Policy

Order Processing Time

Once your order is placed, please allow 2–3 business days for processing and preparation before shipment.

During peak periods (holidays, promotions, or high demand), processing times may be slightly longer.

Shipping Time

Estimated delivery time is:

• 9–11 working days

Please note that delivery times are estimates and may vary depending on destination, customs clearance, and carrier conditions.

While most orders arrive within the estimated timeframe, delays may occasionally occur due to external factors such as:

• Weather conditions
• Holidays
• Carrier delays
• Customs processing

For this reason, delivery times are not guaranteed.

Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped.

To request a cancellation, please contact us at:
support@maisonbellucci.com

If your order has already been shipped, it can no longer be cancelled.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If you notice an error, contact us immediately at:
support@maisonbellucci.com

We can only update address details within 24 hours of order placement.

After this period, changes may not be possible.

Damaged Items

All items are carefully packed to ensure safe delivery. However, in rare cases, damage may occur during transit.

If you receive a damaged item, please contact us with:

• Your order number
• Clear photos of the product

Once verified, we will arrange a replacement or an appropriate solution free of charge.

Lost or Delayed Orders

If your order has not arrived within the expected timeframe (9–11 working days + possible delays), please contact our support team and we will assist you.

Customer Support

If you have any questions about shipping or your order:

Email: support@maisonbellucci.com

We aim to respond within 24 hours on business days.