At Maison Bellucci, we want you to be fully satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.
Returns
To be eligible for a return, your item must:
Be unused, unworn, and in the same condition you received it
Return requests must be approved before items are sent back. Items returned without prior authorization will not be accepted.
Return address: [INSERT RETURN ADDRESS]
If your return is approved, we will provide instructions on how and where to send your package.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@maisonbellucci.com so we can resolve the issue promptly.
Non-Returnable Items
Certain products cannot be returned, including:
Personalized or custom-made items
Beauty and personal care products
Gift cards
Final sale or discounted items
Hazardous materials or flammable products
If you are unsure whether your item is eligible for return, please contact us before requesting a return.
Exchanges
The fastest way to exchange an item is to return the original product once approved and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must still meet the return eligibility conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
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